Shipping
If you order products that are in stock we strive to process your order within a week. If it’s not in stock or made to order, the manufacturing process will begin after payment is received. Please note that all of our “made to order” have a processing time of up to three weeks. Once the product is finished we will ship the order.
Your order will be shipped to you from the Netherlands via a secure, tracked shipping method. There might also be an option for untracked shipping, but this can only be applied to specific products. Non-EU countries do not pay VAT, so for orders placed outside of the EU, this amount will be deducted from the purchase price at check-out.
| Region | Shipping Cost* | Delivery Time** |
| The Netherlands | € 4,00 | 1-2 days* |
| UK and EU | € 6,99 | 3-10 day |
| Europe | € 6,99 | 6-10 days |
| Asia | € 12,27 | 6-12 days |
| Australia | € 12,27 | 6-12 days |
| Oceania | € 12,27 | 6-15 days |
| Middle East | € 12,27 | 6-15 days |
| North/South America | € 12,27 | 6-15 days |
**The delivery times in this table are just an indication and applies once your product is shipped out.
Countries we ship to
| Asia | Hong Kong, Indonesia, Japan, Malaysia , Singapore, Thailand, South Korea |
| Europe | Belarus, Iceland, Russia, Serbia, Turkey and Switzerland |
| EU and UK | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom(UK) |
| Middle East | Israel, Lebanon, Saudi Arabia |
| North/South America | United States(US), Brazil, Canada |
| Oceania | Australia, New Zealand |
Customs
Customs fees, tariffs or duties are not included in the pricing.
Orders shipped to non-EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
What if I refuse delivery?
Refused packages—and those that are not received due to negligence on the part of the recipient—are refunded once received by us, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
Returns
We hope that you love your Céliea products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in their original jewelry box.
Please note that we do not accept returns on hygiene products such as earrings. We also do not accept returns on:
- Custom or personalized orders
- Items on sale
- Gift Vouchers
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. Please arrange a return shipment using a carrier of your choice. We apologize – you must bear the return shipping costs, which are nonrefundable. Return Conditions:
To return your product(s), please follow these steps:
1. Before returning your product(s), please email us at hello@celiea.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
2. Our customer service will provide you the return address.
3. Please place the product(s) you wish to return into a shipping box.
4. After a return address has been provided to you, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
5. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at hello@celiea.com.